Digital Workplace Increasingly Defined by End User, Business Needs, Says ISG Research Report

STAMFORD, Conn., June 29, 2017 /PRNewswire/ -- Information Services Group (ISG) (NASDAQ: III), a leading global technology research and advisory firm, announced today the release of its "Digital Workplace Services Archetype Report," part of the ISG Provider Lens™ series. The report assesses the capabilities of 25 global digital workplace service providers based on five buyer archetypes, and highlights how the digital habits of the millennial workforce are redefining the modern workplace.

The report notes today's digitally transformed workplace is no longer defined by machines, but rather, by how people use the technology available to them. The report highlights the growing demand for social collaboration, an area that now accounts for approximately 20 percent of all workplace transformation contracts. With increased usage of mobile tools and cloud technology, digital workplace transformation is leading more enterprises to re-examine how they empower employees to use technology as a means of increasing productivity.

"Digitally fueled workplace transformation is not just coming from the CIO," said Jan Erik Aase, director and principal analyst with ISG Research. "Increasingly, it is defined more by an empowered end user, and non-IT business leaders are assuming a greater role in this transformation."

The ISG Provider Lens™ Digital Workplace Services Archetype Report analyzes digital workplace service providers by each of five buyer archetypes, highlighting those that stand out in serving each group. All five archetypes are centered on a single key theme: how well enterprise IT is tied to the business. The report notes the digital workplace delivers more benefits than just cost savings, and can help achieve many other business objectives.

In noting the increase of digital workplace solutions, the report cites ISG research that shows traditional end-user computing contracts are decreasing every year, currently making up only 8 to 10 percent of all information technology outsourcing (ITO) deals. At the same time, ISG research finds, analytics-based automation of workplace services is generating productivity and cost-savings gains of about 7 percent.

Report highlights capabilities of global digital workplace providers

In addition to analyzing the current marketplace, the report assesses the capabilities of 25 global digital workplace service providers based on the needs of clients as defined by these five buyer archetypes:

Of the 25 providers assessed in the report, Atos and DXC were the only two identified as leaders in all five archetype areas.

"For providers, digital transformation means more than simply providing automated service desk support," said Aase. "Creating a digital workplace will require deeper integration with other teams, including application services, digital consulting, business integration services, and business-process-related services."

The ISG Provider Lens™ Digital Workplace Services Archetype Report is available to subscribers of ISG Insights™. An executive summary of the report is available on this webpage. For a complete version of the report, please contact ISG. A customized version of the report also is available on the Atos website.

About ISG

ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

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SOURCE Information Services Group, Inc.