Metro One Wins Dynamic Call Routing Patent

    Business Editors/High-Tech Writers/Telecommunications Writers

    PORTLAND, Ore.--(BUSINESS WIRE)--Jan. 19, 2005--Metro One Telecommunications, Inc. (Nasdaq:INFO), the leading provider of Enhanced Directory Assistance(R) and other enhanced telecom services, today announced that it has been awarded U.S. Patent No. 6,845,155 for a method of efficiently rerouting information assistance calls among multiple call centers. Metro One offers such services through its Enhanced Directory Assistance systems and Infone(R), its premium personal assistant service, at 888-411-1111.
    The patent describes a method whereby a directory or information assistance call can be rerouted to another agent call center when it is determined that the call center originally receiving the call is too busy or otherwise unable to efficiently handle the call. The first call center may issue a request for rerouting the call to a second call center to which the call is rerouted, based on the condition of the second call center, and so forth.
    "This innovation allows us to optimize and minimize infrastructure overhead while maintaining superior personalized live operator services," said Timothy Timmins, president and chief executive officer of Metro One Telecommunications. "We are excited to create new and better technologies that allow us to provide ever more responsive and efficient personal services over the phone."

    About Metro One Telecommunications:

    Metro One Telecommunications, Inc. is the leading developer and provider of Enhanced Directory Assistance and other enhanced telecom services. The Company operates a network of call centers located strategically throughout the U.S. Metro One handled approximately 434 million requests for information in 2003. Infone is Metro One's premium personal assistant telephone service, for which consumers can sign up by visiting www.infone.com or by calling 888-411-1111. Infone(R) is a registered trademark of Metro One Telecommunications, Inc. For more information, please visit www.metro1.com or www.infone.com.

    This press release contains forward-looking statements that are made pursuant to the safe harbor provisions of The Private Securities Litigation Reform Act of 1995. The forward-looking statements involve risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, but not limited to, factors detailed in the Company's Securities and Exchange Commission filings. The forward-looking statements should be considered in light of these risks and uncertainties.

--30--PG/sf*

CONTACT: Metro One Telecommunications, Inc. Duane Fromhart, 503-643-9500 or Financial Dynamics Jim Byers, 415-439-4504 (Investors) or Edelman Stacy Doyle, 503-227-5767 (Public Relations) stacy.doyle@edelman.com

KEYWORD: OREGON INDUSTRY KEYWORD: GOVERNMENT TELECOMMUNICATIONS SOFTWARE PRODUCT SOURCE: Metro One Telecommunications, Inc.

Copyright Business Wire 2005