02.04.2007 15:52:00
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U.S. Bank Home Mortgage Named to Freddie Mac Hall of Fame
Freddie Mac, one of the nation's largest investors in residential
mortgages, recently named U.S. Bank Home Mortgage to its Tier One Hall
of Fame, which is limited to servicers who have sustained this high
level of performance for at least four years.
"I want to personally thank U.S. Bank for
consistently achieving remarkable results through hard work, persistence
and a commitment to excellence,” said Janet
Eakes, senior vice president of single family sourcing operations for
Freddie Mac. "Our Tier One rankings go only to
those few mortgage servicers whose superior performance, efficiency, and
customer service set the benchmark for the rest of our industry.”
U.S. Bank Home Mortgage has been recognized by Freddie Mac for the past
four years as a Tier One servicer for its work in loss mitigation, which
strives to keep people in their homes while minimizing costs associated
with foreclosure.
"U.S. Bank Home Mortgage has earned a solid
reputation,” said Dan Arrigoni, president of
U.S. Bank Home Mortgage. "We are proud of our
servicing employees in Owensboro and credit them for their hard work,
dedication to our customers and achievements in efficiency.”
U.S. Bank reached a servicing milestone when it surpassed $100 billion
in servicing volume in January 2007. U.S. Bank is sixteenth among
mortgage companies in the United States in terms of its servicing
portfolio, and in the top 20 in mortgage originations. The $100 billion
milestone compares to $52 billion just five years ago in 2002, and
approximately $17 billion serviced in 1999.
One of the ways in which U.S. Bank supports customers who appear to be
on the brink of trouble in making their mortgage payments is to
proactively reach out to them with a video that is mailed to their home,
which walks them through the ways U.S. Bank can work with them to get
through a difficult time in their life and keep them from losing their
home. The video has been an effective tool in reaching customers who are
embarrassed or otherwise reluctant to call the bank for help.
There are 675 employees who work in the servicing division of U.S. Bank
Home Mortgage. The servicing group is based in Owensboro, Ky., with
centers in Cleveland and Bowling Green, Ky., and satellite centers in
Little Rock, Ark., Milwaukee and Minneapolis.
U.S. Bank Home Mortgage is part of U.S. Bancorp (NYSE:USB). With assets
of $217 billion, U.S. Bancorp is the 6th largest financial holding
company in the United States. The company operates 2,467 banking offices
and 4,943 ATMs, and provides a comprehensive line of banking, brokerage,
insurance, investment, mortgage, trust and payment services products to
consumers, businesses and institutions. Visit U.S. Bancorp on the web at www.usbank.com.
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