RightNow’s Brian Curran to Be "Master of Ceremonies” at eTail

RightNow (NASDAQ: RNOW) vice president of Web Solutions, Brian Curran, will be Master of Ceremonies for the "User Experience Optimization & Usability” track on Thursday, Feb. 24, 12:40 p.m. - 4:30 p.m. PST at eTail. RightNow will also have a booth (#60) at the event.

Keywords: RightNow, eTail, Retail, Customer Experience, Cloud

Who: Brian Curran, vice president of Web Solutions at RightNow, a cloud-based customer experience solutions provider

What: Tapping into his more than 25 years of retail experience including executive roles at BestBuy and CompUSA, with responsibilities ranging across customer experience, marketing, customer care and direct sales for both online and bricks and mortar stores, Brian Curran will serve as host for the track session, "User Experience Optimization & Usability” at eTail. Curran’s track will touch on topics such as:

• Creating personalized customer experiences to meet customer needs, without adding costs
• Enhancing the shopping experience across channels
• Increasing online conversion rates by augmenting website functionality and features, while keeping the customer experience simple

RightNow will also have a booth (#60) at eTail that will provide valuable information about delivering great customer experiences for retail consumers across the web, contact center and social networks.

When: "User Experience Optimization & Usability” track, Feb. 24, 12:40 p.m. - 4:40 p.m. PST RightNow Booth (#60), Feb. 23-24, 8:00 a.m. - 5:00 p.m. PST

Where: JW Marriott Desert Springs Resort, Palm Desert, California