ABS Associates to Sell and Offer Hosted Service of Serena TeamTrack; S

    Business Editors/High-Tech Writers

    SAN MATEO, Calif. & ROLLING MEADOWS, Ill.--(BUSINESS WIRE)--May 16, 2005--SERENA Software, Inc. (Nasdaq:SRNA), the largest company solely focused on managing change throughout the application lifecycle, and ABS Associates Inc., a leading provider of customized outsourced IT solutions for helpdesk, desktop, deskside and network support and services, today announced an expanded partnership between the two companies.
    Under the agreement, ABS Associates now offers a new "on-demand" hosted service utilizing Serena(R) TeamTrack(R). ABS Associates will continue to represent and resell Serena software products directly to customers.
    "We are very excited about partnering with Serena to bring value to clients who are interested in user productivity and controlling support costs while improving workflow and business processes," said Rosemarie Mitchell, CEO and President of ABS Associates, Inc. "The combination of Serena solutions with ABS's hosting capabilities is an industry first."
    ABS Associates has extensive experience in implementing Serena solutions. ABS Associates and Serena have successfully partnered to deliver process and change control to more than 300 clients. In addition, ABS has embedded TeamTrack in its ABShelp application for Help Desk services since 2000.
    The ABS host site offers multiple redundant switches along with Department of Defense-level security to provide maximum security of data managed by TeamTrack, a Web-architected, secure and highly configurable process and issue management solution for application development and IT change and issue management, as well as business process enforcement, which is key to providing the audit trails required for many types of regulatory compliance.

    About Serena

    Serena Software (Nasdaq:SRNA) is the largest company solely focused on managing change in the IT environment. Serena's products and services automate process and control change for teams managing development, web content, and IT infrastructure. Based on 25 years of innovation in process and configuration management, Serena's SAFE(TM) solutions enable customers at more than 15,000 sites worldwide, including 98 of the Fortune 100, to improve IT governance, mitigate risks, support regulatory compliance, and boost productivity and quality. Serena is headquartered in San Mateo, California, with offices throughout the U.S., Europe, and Asia Pacific. For more information, please visit www.serena.com.

    About ABS Associates

    Founded in 1982, ABS is the leading provider of high level IT solutions to major corporations. The company serves North America's most dynamic businesses with on-site and on-line helpdesk, network, and deskside support. The new Web-enabled Help Center expands ABS' capability worldwide and meets the needs of a diverse and dispersed IT environment. For more information, access the ABS home page at http://www.abs-inc.com.

    Serena and TeamTrack are registered trademarks of SERENA Software, Inc. SAFE is a trademark of SERENA Software, Inc. All other products or company names are used for identification purposes only, and may be trademarks of their respective owners.

    Copyright (C) 2005 SERENA Software, Inc. All Rights Reserved

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CONTACT: SERENA Software, Inc. Jan Ohman, 503-617-2766 johman@serena.com or ABS Associates, Inc. T.J. Mitchell, 847-437-8700 ext. 236 tjmitchell@abs-inc.com

KEYWORD: CALIFORNIA ILLINOIS INDUSTRY KEYWORD: HARDWARE SOFTWARE NETWORKING INTERNET E-COMMERCE MARKETING AGREEMENTS SOURCE: SERENA Software, Inc.

Copyright Business Wire 2005