CNA Announces New Western Service Center in Denver

CNA announces the opening of its new Western Service Center. Scheduled to open in Denver, CO with full functionality by the second quarter of 2011, the new Service Center will enable CNA to expand its service center capabilities --beyond its current locations in Maitland, FL, Chicago, IL and Reading, PA -- to the Western portion of the country.

"The Western Service Center reflects our continuing effort to become a more customer-centric company and world class claim organization,” said George Fay, executive vice president of Claim, CNA. "We are committed to providing a positive customer experience through consistent service and strong relationships with local agents, brokers and underwriters.”

Over the next year, the global business insurer has planned a gradual implementation that will deliver a portion of its Worldwide Operations and Claim Express capabilities. Ultimately, the Western Service Center will feature claim handling, policy processing, a Call Center as well as billing and collections to offer CNA producers and customers greater overall operational effectiveness and improved business continuity.

Additionally, the new Service Center will provide increased career path options for employees by growing a single location that offers Claim and Underwriting support operations.

"We want to demonstrate that CNA is a major property and casualty market and an employer of choice in the Denver marketplace,” said Katie Cunning, senior vice president of Worldwide Operations, CNA. "This is an exciting new investment that will enable us to better respond to the needs of our producers and their customers while providing new opportunities for current and potential employees.”

A search is currently under way to find a permanent location for this Service Center; until then, existing space adjacent to the Denver Branch office will be utilized.

Serving businesses and professionals since 1897, CNA is the country’s seventh largest commercial insurance writer and the 13^th largest property and casualty company. CNA’s insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages. CNA's services include risk management, information services, underwriting, risk control and claims administration. For more information, please visit CNA at www.cna.com. CNA is a registered trademark of CNA Financial Corporation.

FORWARD-LOOKING STATEMENT

This press release may include statements which relate to anticipated future events (forward-looking statements) rather than actual present conditions or historical events. These statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 and generally include words such as "believes”, "expects”, "intends”, "anticipates”, "estimates”, and similar expressions. Forward-looking statements, by their nature, are subject to a variety of inherent risks and uncertainties that could cause actual results to differ materially from the results projected. Many of these risks and uncertainties cannot be controlled by CNA. For a detailed description of these risks and uncertainties please refer to CNA’s filings with the Securities and Exchange Commission, available at www.cna.com.

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