Dell to Provide Business Process Outsourcing Services to Help USCIS Enhance More Than 60 Field Office Operations

Dell announced today that its wholly-owned subsidiary, Perot Systems Government Services, based in Fairfax, Va., is providing a wide range of business process outsourcing (BPO) functions to help simplify operations for the U.S. Citizenship and Immigration Services (USCIS) Field Office Support Services (FOSS).

Starting March 15, Perot Systems began providing the necessary resources to help the agency process citizenship and immigration applications in more than 60 of the agency’s facilities across the country. In addition, the engagement also encompasses managing records distribution and maintenance, file operations and maintenance, file and pending application and petition inventory requirements, FBI name and fingerprint checks, interview and oath ceremony scheduling, and data entry.

Perot Systems Government Services will be the new prime contractor on the engagement with a team of five subcontractors: ASRC Management Services, DOMA Technologies, The Data Entry Company, LongView International Technology Solutions, Inc., and FedConsulting Inc. The USCIS FOSS contract is worth up to $120 million over a three-year period.

Quotes

Lee Carrick, vice president of Dell Services Federal Government: "The work we are providing to USCIS illustrates the strength and breadth of Dell Perot Systems’ capabilities in the federal marketplace. This award further exemplifies how the increased solutions we offer in the government sector solve our customer’s needs. In particular, this is an outstanding opportunity for us to deliver high-value BPO and consulting services to the success of the USCIS mission.”

Richard Pineda, general manager of the Department of Defense division for Dell Services Federal Government: "We are honored to be selected by USCIS as the primary services provider on this contract. After working with the USCIS to provide BPO services for the past six years, we are looking forward to further utilizing our commercial BPO expertise to help the agency improve the overall functionality of its field office operations.”

About DELL

Dell (NASDAQ: DELL) listens to its customers and uses that insight to make technology simpler and create innovative solutions that deliver reliable, long-term value. Learn more at www.dell.com. Dell Services, which includes Dell Perot Systems, develops and delivers a comprehensive suite of IT and application services, business process solutions and consulting services designed to help customers succeed.