EDS Web Site Tops Customer Respect Ranking for Fourth Year

PLANO, Texas, June 21 /PRNewswire/ -- EDS today announced that eds.com has achieved the highest ranking for online customer service among high-technology and computer firms in the Customer Respect Group's second quarter 2007 "Online Customer Respect Study." This marks the fourth-consecutive year that the technology services leader earned the top spot in the study.

Customer Respect Group is an international research and consulting firm that focuses on how corporations treat their online customers.

The report measured corporate performance from an online customer's perspective and assigned a Customer Respect Index for each company reviewed. The Customer Respect Index is a qualitative and quantitative in-depth analysis and independent measure of a customer's experience when interacting via the Internet.

"As a technology services leader, EDS helps clients harness the power of the Internet to help drive their productivity and growth," said Maureen McCaffrey, EDS vice president, Global Marketing. "Clearly, our clients expect our own Web site to be cutting-edge in online communication. Being recognized once again by the Customer Respect Study shows EDS is adept at meeting our customers' expectations regarding online experiences, and we continually look for new and innovative ways to improve."

Criteria used to measure customer respect included responsiveness in returning customer e-mails, privacy practices, and transparency and clarity of policies and practices. EDS received an excellent rating in all categories based on its proven success in each one.

About EDS

EDS is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry 45 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world. Learn more at eds.com.

CONTACT: Annabelle Baxter - EDS 972 605 0978 annabelle.baxter@eds.com