Epiphany, CRM Magazine and Leading Analyst Firm to Address Improving C

Epiphany, CRM Magazine and Leading Analyst Firm to Address Improving Customer Service While Reducing Costs; Free Webinar to Discuss Best Practices for the Insurance Industry

    Business Editors/High-Tech Editors

    SAN MATEO, Calif.--(BUSINESS WIRE)--March 23, 2005--Epiphany, Inc. (Nasdaq:EPNY), a leading provider of customer relationship management (CRM) solutions for consumer-oriented businesses, today announced it will host a free Webinar, "Improve Customer Service While Reducing Costs," on March 30, 2005. Moderated by David Myron, editor-in-chief of CRM Magazine, the free Webinar features Gartner analyst Kimberly Harris and Epiphany(R) senior vice president of marketing Ellen Olson discussing how top insurance companies are generating profitable growth by improving the service they provide to policyholders, agents and brokers -- while at the same time reducing costs by streamlining internal operations.
    Learn how industry-leading insurance companies have dramatically reduced average call times, improved customer service representative (CSR) productivity and time-to-proficiency, provided a more consistent customer experience, and ultimately increased customer satisfaction. Attendees will learn how to:

--	Increase Customer Satisfaction through faster call resolution, improved accuracy, personalized policyholder treatment and a consistent experience across channels
--	Decrease Operating Costs by reducing average handling time, shortening training time, reducing repeat and transferred calls and achieving higher CSR utilization
--	Increase Revenue by cross-selling new riders and policies to existing policyholders and extending real-time retention and policy renewal offers
--	Deliver Business Value through IT by consolidating multiple front-end applications and back-end systems into a unified, enterprise-wide view of the customer

    Event Details and Registration

    The free Webinar "Improve Customer Service While Reducing Costs" will take place Wednesday, March 30, 2005, at 11 a.m. PT / 1 p.m. CT / 2 p.m. ET. To register, please visit http://www.destinationcrm.com/webevents/epiphany/30mar2005/ep5.

    About Epiphany

    Epiphany(R) provides CRM software solutions that increase profitability at the largest consumer-oriented companies by making every customer interaction intelligent. With over 475 customers -- including nearly 35 percent of the Fortune 100 -- Epiphany powers deep customer insights and optimizes each relationship from both a revenue generation and customer retention viewpoint. Built on the industry's most advanced, service-oriented architecture, Epiphany software solutions address problems that span business silos, departmental functions and geographic locations, and result in rapid, measurable ROI. With a suite of blended marketing, sales and service solutions, Epiphany enables global organizations to align touchpoints, processes and technologies around the most valuable enterprise asset -- the customer. With worldwide headquarters in San Mateo, Calif., Epiphany serves customers in more than 40 countries worldwide. For more information please visit www.epiphany.com.

    Safe Harbor Statement

    This press release contains forward-looking statements relating to future results that may be achieved by customers using the Epiphany E6 software product and future sales opportunities. Actual results could differ materially from such forward-looking statements. Factors that could cause actual results to differ materially from the forward-looking statements include customers' individual purchasing decisions, competition and the introduction of new products and services by competitors, our ability to hire and retain qualified personnel, and general economic conditions. These factors and others are described in more detail in Epiphany's public reports filed with the Securities and Exchange Commission, such as those discussed in the "Risk Factors" section included in the Epiphany's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in the Epiphany's prior press releases. Epiphany assumes no duty to update any statements made in this press release.

    Epiphany and the Epiphany logo are registered trademarks of Epiphany, Inc. in the United States and other jurisdictions. All other trademarks are the property of their respective owners.

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CONTACT: Epiphany Gordon Evans, 650-356-3842 gevans@epiphany.com or Access Communications Lindsay Scalisi, 415-844-6217 lscalisi@accesspr.com

KEYWORD: CALIFORNIA INDUSTRY KEYWORD: ADVERTISING/MARKETING SOFTWARE INTERNET E-COMMERCE ADVISORY CONFERENCE CALLS SOURCE: Epiphany, Inc.

Copyright Business Wire 2005