Jacada Extends Agreement with European Telecom to Simplify Agent Processes and Customer Experience

Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.

The cable provider serves millions of households, internet customers, digital television, and telephony subscribers. With this material extended services agreement, Jacada will provide advanced solutions to create a simplified experience for the company’s customer service agent desktops , further enhancing their customer service offering.

"Our partnership with this significant telecommunications company has proven to be another successful one and we are proud to be contributing to the high quality of service that this company is providing its millions of customers daily,” says Guy Yair, Jacada Co-Chief Executive Officer. "We look forward to greater collaboration towards implementing innovative and cost effective solutions, enabling them to continue to provide a consistent and pleasant customer service experience through every channel of communication with their customers.”

About Jacada

Jacada solutions improve an organization’s customer experiences and reduce their operational costs. Jacada enables them to deliver advanced customer and agent interactions by implementing cutting-edge mobile customer service and visual IVR solutions, simplified agent desktops, and process optimization products. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.