Marcolin USA Demonstrates Unprecedented Level of Commitment to Customer Service Partners Through Education and Training

Launching the next phase of Marcolin USA's ongoing efforts to transform the Company and renew its focus on the Customer, Marcolin USA today announced an historic internal education and training event for its entire Customer Service employees across the United States. The Company will close Customer Service operation on April 25 at 9:00 am Pacific time to conduct a nationwide education event, involving the senior leadership team, and designed to energize Customer Service Partners and transform the Customer Service experience. Customer Service will resume operation with evening hours at 3:00 p.m.

"Our level of commitment and investment in our people will provide them with the tools and resources they need to exceed the expectations of our Customers," said Fabrizio Gamberini, Chief Executive Officer for Marcolin USA. "We believe that this is a bold demonstration of our commitment to our core and a reaffirmation of our Customer leadership after our almost seamless transition with SAP platform."

The comprehensive educational curriculum will provide a renewed focus on Customer Service standards that will help ensure the exceptional quality of Marcolin USA Customer Service. As a result, Customer Service Partners will be better prepared to share their knowledge and passion with Customers, while better demonstrating their support for Customer growth and profitability. In return, Customers will be able to enjoy a Brand skilled and overall better prepared and empowered Customer Service Partner.

This unique in-house education event signals the Company's focus on transforming the Marcolin USA experience for both Customers and Partners. Marcolin USA hopes any Customers inconvenienced by the partial closures of the CS service for the day will see this as an investment that will have long-term benefits. For their part, Marcolin USA CS Partners will have an opportunity to connect and deepen their passion for our prestigious Brands with the ultimate goal of transforming the Customer experience.

Marcolin, listed on the Milan Stock Exchange, is a leading eyewear company which stands out in the luxury segment for its high-quality products, attention to detail and prestige distribution. In 2010, the company sold approximately 5.5 million pairs of eyewear in more than 600 different models. The portfolio of licensed brands includes: Cover Girl Eyewear, Diesel Shades, DSquared2 Eyewear, Ferrari, Hogan Eyewear, John Galliano Eyewear, Just Cavalli Eyewear, Kenneth Cole New York, Kenneth Cole Reaction, Miss Sixty Glasses, Montblanc Eyewear, Replay Eyes, Roberto Cavalli Eyewear, Swarovski Eyewear, Timberland, Tod’s Eyewear and Tom Ford Eyewear. Marcolin and Web Eyewear feature among the Group's own brands.