13.12.2007 06:00:00
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Movistar Selects Esmertec's USSD Platform for Latin American Operations
Esmertec™ (SWX:ESMN) today announced that
Telefónica México
has chosen Esmertec’s USSD Browsing solution
to improve self-care capabilities for customers and in-store prepaid
credit top-ups for distributors and dealers in five Latin American
subsidiaries.
Service deployments began at Telefónica México
with the third quarter launch of customer self-care services, which
enable users to manage their accounts directly from their handsets.
Telefónica México
has marketed its USSD Browsing services under the name "Apantallame”,
which cleverly plays on the Spanish words "Surprise
Me” and "Screen”
while also hinting to new users to look at their screen after dialing
into the application. Apantallame offers postpaid subscribers account
billing and usage information and prepaid users advanced balance check,
rate-plan management and top-up capabilities.
Telefónica México
customers have embraced the operator’s first
USSD service thanks to Apantallame’s rapid
response times and intuitive navigation. The user-friendly browsing menu
was immediately available to Telefónica’s
11 million customers directly after launch due to the ubiquitous,
mass-market reach of USSD.
Telefónica also modernized its top-up options
for their partners by launching Esmertec’s
Distributor Recharge application, which is a handset-initiated
application allowing distributors to instantly top-up customers’
prepaid credit at moment of payment. Telefónica
México is currently planning additional
launches of the USSD distributor top-up application in Guatemala,
Nicaragua, Panama and El Salvador.
"We are extremely pleased with the success of
Telefónica México’s
USSD services and we look forward to furthering our relationship with
Telefónica movistar in Central America,”
commented Jean-Claude Martinez, CEO of Esmertec. "With
USSD Browsing, Telefónica will increase
customer satisfaction with enhanced self-care services while also
strengthening partnerships with dealers and distributors due the rapid
and continuous availability of the USSD top-up application.” About Esmertec
Esmertec is a focused provider of software and services to
communications device manufacturers and mobile telecom operators. The
company provides software platforms that enable the deployment of
content and applications in devices and over servers. Customers include
mobile telecom operators and manufacturers of mobile handsets, set-top
boxes and interactive televisions. Esmertec is a member of the Open
Handset Alliance. Founded in 1999, Esmertec is headquartered in Zurich,
Switzerland with subsidiaries in China, France, South Korea, and the
USA, and offices in Taiwan and the UK. Since 2005, Esmertec has been
listed on the SWX Swiss Exchange (ESMN).
About Telefónica México
Telefónica México
is a leading and innovative provider of products and services within the
telecommunication industry and consolidates all its operations under the
brand movistar. Since its market entry, movistar has been characterized
as offering the best telecommunication solutions for pre and postpaid
users and business customers. Telefónica México
has currently 11.1 million customers.
Esmertec and Jbed are trademarks of Esmertec AG. Java is a trademark of Sun Microsystems Inc. Other company, product and service names may be trademarks of their
respective owners.
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