New Service Center Opens for Aviall to Serve Customers in NY-NJ

DALLAS, July 31 /PRNewswire-FirstCall/ -- The 39th customer service center in the global distribution network of Aviall Services, Inc. opened today in Parsippany, N.J., to provide local service for the company's growing number of aviation customers in New York and New Jersey.

Aviall's newest location also includes two full-service product repair stations.

The customer service center, located at 2 Cranberry Road, Parsippany, will serve primarily business jet operators, air freight and general aviation customers. In addition to the nearby Morristown Airport (MMU), other airports in the area serviced by this new location include LaGuardia International Airport (LGA), John F. Kennedy International Airport (JFK), Newark Liberty International Airport (EWR), the Downtown Manhattan Heliport, White Plains, Teterboro, and Buffalo.

Paul Bureau, senior manager of customer service for Aviall in its eastern region of North America, said Aviall is adding this service center to provide solutions for the company's expanding number of customers in New York and New Jersey. "This is one of the busiest markets in the world for business jets and general aviation," Bureau said. "We want to provide more personal service and a more convenient place where Aviall customers can receive the parts and service they need for uninterrupted operation of their businesses."

Aviall's newest customer service center is comprised of a total of 26,700 square feet of warehouse space, providing distribution operations, battery service, and wheel and brake service. The previous Aviall facility in Teterboro that housed the two repair stations and a warehouse included about 18,000 square feet.

Primary customer support is provided by Gina Gorbach, who has been named manager of the customer service center, and Burt Stimson who continues as manager of the product repair facility. George Pudsey, Aviall's district sales manager based in Toronto, oversees sales in the Northeast Region. Outside sales representatives are Rae Ring and Dan Columbie, and customer service representatives are Brian Schofield and Tracy Howard.

"Aviall is committed to helping each customer, both large and small, achieve the goals it has for its business," Dan P. Komnenovich, president and COO for Aviall Services, said. "The growth of our company and our state-of- the-art technology systems enable Aviall to provide world class customer service. We are excited that Aviall continues to expand its leadership position in this industry."

ABOUT AVIALL

Aviall, Inc. is a leading provider of aftermarket supply-chain management services for the aviation and defense industries. Aviall is comprised of two operating units: Aviall Services, Inc. and Inventory Locator Service (ILS). As the world's largest independent provider of new aviation parts and related aftermarket operations, the Aviall Services business unit markets and distributes products for more than 220 manufacturers and offers approximately 650,000 catalog items from 39 customer service centers located in North America, Europe, and Asia-Pacific. Aviall Services provides maintenance for aviation batteries, wheels and brakes as well as hose assembly, kitting and paint-mixing. The company also offers a complete set of supply chain and logistics services, including order processing, stocking and fulfillment, automated inventory management and reverse logistics to OEMs and customers. The Inventory Locator Service (ILS) business unit, headquartered in Memphis, Tennessee, provides information and facilitates global eCommerce via its electronic marketplace that enables subscribers to buy and sell commercial parts, equipment and services, as well as provides eBusiness Services to the aviation, marine and defense industries. Additional information on Aviall is available via the Internet at http://www.aviall.com/ .