Speech Analytics Software to Help Public Safety Organizations Gain Valuable Insights from 9-1-1 Conversations to Support Investigations

Verint^® Systems Inc. today announced its public safety experts will highlight examples of how the company’s patent-protected call recording and speech analytics technology can benefit public safety answering points (PSAPs) as an adaptable and straight-forward approach for analyzing 9-1-1 calls to assist in investigations, as well as surface key trends that can lead to more proactive and preventative response.

Verint’s patented speech analytics solution can assist public safety agencies in trend spotting to help reduce crime and improve quality of life for citizens, provide sophisticated tools to aid investigators in leveraging 9-1-1 interactions in ongoing investigations, and achieve accurate and efficient call handling and dispatching for high-quality citizen service.

"Revolutionary” is the word Assistant Director for Quality Bobby Kagel, Chester County Department of Emergency Services in Pennsylvania, used to describe the power of speech analytics after viewing the results of its calls as analyzed by Verint’s software. "We immediately saw the impact, confirming through verifiable data some of the trends we suspected were taking place. One centered around our location verification, which proved to be frustrating both callers and our own telecommunicators. Since then we’ve reengineered the process, leveraging technology the telecommunicators have right at their fingertips. The power and results speech analytics can produce are an exciting development in our market—one we can’t wait to fully maximize.”

"This technology has tremendous potential to change the way our customers manage quality and process efficiency,” adds Chris Silva, president of Verint platinum certified partner Kova Systems, which works with Chester County. "This is going to change the way 9-1-1 centers look at call recording, and what those recordings can and should be doing for them. The ability to go way beyond single word spotting to identify context and trends that a manager didn’t even know to look for is game-changing, particularly in this era of increased scrutiny and demands on communications center operations.”

"Speech analytics structures the data captured in recorded calls so it can be analyzed to find key insights and trends,” explains Donna Fluss, president, DMG Consulting. "Today a large percentage of what floats through a communications center is unstructured data. As such, speech analytics has the potential to help public safety answering points surface the reasons for calls, identify emerging trends and even assess the performance of call takers.”

Verint speech analytics provides these capabilities via sophisticated call processing procedures that can take 9-1-1 interactions and automatically transcribe audio into data that can be mined for intelligence. In addition to enabling PSAPs to look for opportunities to make their centers more efficient and effective, proactive trend spotting tools can help uncover issues before they become widespread problems; and guided, visual search functionality can support investigators in ongoing inquiries.

About Impact 360 for Public Safety Powered by Audiolog

Verint’s Impact 360^® for Public Safety Powered by Audiolog™ is designed to help support PSAPs in achieving today’s Next-Generation 9-1-1 requirements. The solution brings together a unique set of functionality that when combined assists in achieving high quality and accurate call handling and dispatching, liability reduction, immediacy of incident data and efficient incident-based recording retrieval, citizen surveys and staff training. Having successfully introduced workforce optimization (WFO) technology from mainstream business operations into the rapid-pace, mission-critical, public safety communications world, Verint is again extending the technology’s potential and reach—this time with speech analytics. With Verint solutions, PSAPs can better achieve accuracy and completeness of records, immediacy of incident data, reductions in liability, and improved quality and employee retention—helping them accomplish more, better and faster, with limited resources.

For more information about Verint and its public safety solutions, including Impact 360 for Public Safety Powered by Audiolog, visit www.verint.com/publicsafety.

About Verint Systems Inc.

Verint^® Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of Actionable Intelligence^® solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on June 17, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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