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02.02.2005 14:33:00
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Xansa Safeguards Service Levels and Boosts Productivity with Concord &
Xansa Safeguards Service Levels and Boosts Productivity with Concord & Tertio SMS Concord's End-to-End Business Service Management Software Keeps Downtime at Bay
Xansa, an international business process and IT services company, is using innovative software from Concord Communications (NASDAQ: CCRD) deployed by Tertio Service Management Solutions (SMS) to keep downtime to a minimum on its international networks. Concord's eHealth(R) Suite, as implemented by Tertio SMS, provides Xansa with a service management solution that helps control risk. Concord's Business Service Management software provides an end-to-end view of the entire IT infrastructure, managing mission critical IT applications across a wide range of platforms and network architectures.
With Concord's eHealth Suite, Xansa has a clear view into the performance and availability of its entire service infrastructure, an intercontinental data network. In addition to identifying problems that arise with individual servers or other network devices, Concord enables Xansa to be proactive in managing its entire service delivery network. This allows Xansa to address customer service problems before they disrupt the business.
"Managing risk and downtime can save costs and reputation," said Andy Strickland, Project Manager for Xansa's infrastructure monitoring program. "If a failure of an enterprise-wide application were to go unnoticed it could have a major impact on our business. We needed a product that helps us analyze business operating trends and shows us which services could be impacted in the event of downtime. This allows us to take pre-emptive action."
Intercontinental network connections meant it was important for Xansa to identify bandwidth usage and accurately make the best configuration choices - a requirement fulfilled by the eHealth Suite, which can identify bandwidth bottlenecks and causes before customer service is impacted. In addition, Xansa's geographically dispersed developers in the United Kingdom and India have a critical need to keep the performance and reliability of its network connections and applications in first-class condition while keeping costs to a minimum.
Continued Xansa's Strickland, "Concord allows us to be proactive; to see potential problems developing and address them before users are affected. It is clear that Concord helps us maintain our demanding service levels. This is an important differentiator for us and helps ensure our clients' businesses run smoothly. Using Concord's eHealth Suite, with its simple Red-Yellow-Green traffic light display for the monitoring of systems and the network infrastructure, we monitor the quality of service to our clients and take prompt action if required."
"Our relationship with an innovative systems integrator such as Tertio has enabled us to deliver leading edge solutions to IT services companies like Xansa," stated Dayton Semerjian, Executive Vice President of Marketing and Strategic Alliances at Concord Communications. "Concord's eHealth Suite enables Xansa to proactively identify service degradation issues quickly and plan for capacity needs to avoid downtime in the future. For example, Concord allows the IT team to discover which activities are consuming more bandwidth and then make informed decisions on how to solve the issue cost-effectively - whether by moving applications or changing network carriers."
Alan Greenberg, CEO, Tertio SMS, added: "We view Xansa as a partner rather than a customer and, by recommending Concord, we were able to push the technology to its limit to help Xansa achieve its business aim of significantly increasing efficiency at a lower cost."
About Xansa
Xansa is an international business process and IT services company creating and delivering process and technology solutions that significantly improve its clients' business performance. Through strong relationships, commercial innovation and its integrated delivery capability, Xansa drives real and long-term cost reductions, performance improvements and new ways of working tailored to each client. Xansa's service offerings are: Business and Technology Consulting, IT Implementation, IT Outsourcing and Business Process Outsourcing. Based in Reading, Berkshire, Xansa is listed on the London Stock Exchange (LSE: XAN) with 6,400 employees in the UK and India.
About Tertio SMS
Tertio SMS is a specialist systems integration company focused on delivering innovative service management software solutions. As an independent solution provider, Tertio SMS recommends the optimum combination of software and services to meet unique customer needs.
About Concord Communications
Concord Communications, Inc. (NASDAQ: CCRD) provides an integrated software solution that enables companies to map their IT services to business needs, measure their actual end-user experience, and manage their applications, systems, and networks. More than 3000 companies worldwide, including 23 of the world's 24 largest service providers, rely on Concord's Business Service Management software to optimize IT services to drive business success. Based in Marlboro, Massachusetts, USA, Concord maintains offices around the globe and can be found on the web at www.concord.com.
Concord Communications, Inc., the Concord logo, eHealth, and Business Service Console are trademarks of Concord Communications, Inc. All other trademarks are the property of their respective owners.
Forward-looking statements made in this press release are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Readers are cautioned that all forward-looking statements involve risks and uncertainties, and actual results could differ materially from the forward-looking statements contained herein. Risks and uncertainties include, without limitation, risks detailed in the Company's filings with the Securities and Exchange Commission, including but not limited to, the Company's annual report on Form 10-K and quarterly reports on Form 10-Q. Any forward-looking statements should be considered in light of all these factors. The information contained in this press release is applicable only today and should thereafter be considered historical and will no longer constitute the Company's current expectations. The Company undertakes no obligation to update information contained in this press release.
--30--JS/bo*
Business Editors/Technology Editors
MARLBORO, Mass.--(BUSINESS WIRE)--Feb. 2, 2005--
Xansa, an international business process and IT services company, is using innovative software from Concord Communications (NASDAQ: CCRD) deployed by Tertio Service Management Solutions (SMS) to keep downtime to a minimum on its international networks. Concord's eHealth(R) Suite, as implemented by Tertio SMS, provides Xansa with a service management solution that helps control risk. Concord's Business Service Management software provides an end-to-end view of the entire IT infrastructure, managing mission critical IT applications across a wide range of platforms and network architectures.
With Concord's eHealth Suite, Xansa has a clear view into the performance and availability of its entire service infrastructure, an intercontinental data network. In addition to identifying problems that arise with individual servers or other network devices, Concord enables Xansa to be proactive in managing its entire service delivery network. This allows Xansa to address customer service problems before they disrupt the business.
"Managing risk and downtime can save costs and reputation," said Andy Strickland, Project Manager for Xansa's infrastructure monitoring program. "If a failure of an enterprise-wide application were to go unnoticed it could have a major impact on our business. We needed a product that helps us analyze business operating trends and shows us which services could be impacted in the event of downtime. This allows us to take pre-emptive action."
Intercontinental network connections meant it was important for Xansa to identify bandwidth usage and accurately make the best configuration choices - a requirement fulfilled by the eHealth Suite, which can identify bandwidth bottlenecks and causes before customer service is impacted. In addition, Xansa's geographically dispersed developers in the United Kingdom and India have a critical need to keep the performance and reliability of its network connections and applications in first-class condition while keeping costs to a minimum.
Continued Xansa's Strickland, "Concord allows us to be proactive; to see potential problems developing and address them before users are affected. It is clear that Concord helps us maintain our demanding service levels. This is an important differentiator for us and helps ensure our clients' businesses run smoothly. Using Concord's eHealth Suite, with its simple Red-Yellow-Green traffic light display for the monitoring of systems and the network infrastructure, we monitor the quality of service to our clients and take prompt action if required."
"Our relationship with an innovative systems integrator such as Tertio has enabled us to deliver leading edge solutions to IT services companies like Xansa," stated Dayton Semerjian, Executive Vice President of Marketing and Strategic Alliances at Concord Communications. "Concord's eHealth Suite enables Xansa to proactively identify service degradation issues quickly and plan for capacity needs to avoid downtime in the future. For example, Concord allows the IT team to discover which activities are consuming more bandwidth and then make informed decisions on how to solve the issue cost-effectively - whether by moving applications or changing network carriers."
Alan Greenberg, CEO, Tertio SMS, added: "We view Xansa as a partner rather than a customer and, by recommending Concord, we were able to push the technology to its limit to help Xansa achieve its business aim of significantly increasing efficiency at a lower cost."
About Xansa
Xansa is an international business process and IT services company creating and delivering process and technology solutions that significantly improve its clients' business performance. Through strong relationships, commercial innovation and its integrated delivery capability, Xansa drives real and long-term cost reductions, performance improvements and new ways of working tailored to each client. Xansa's service offerings are: Business and Technology Consulting, IT Implementation, IT Outsourcing and Business Process Outsourcing. Based in Reading, Berkshire, Xansa is listed on the London Stock Exchange (LSE: XAN) with 6,400 employees in the UK and India.
About Tertio SMS
Tertio SMS is a specialist systems integration company focused on delivering innovative service management software solutions. As an independent solution provider, Tertio SMS recommends the optimum combination of software and services to meet unique customer needs.
About Concord Communications
Concord Communications, Inc. (NASDAQ: CCRD) provides an integrated software solution that enables companies to map their IT services to business needs, measure their actual end-user experience, and manage their applications, systems, and networks. More than 3000 companies worldwide, including 23 of the world's 24 largest service providers, rely on Concord's Business Service Management software to optimize IT services to drive business success. Based in Marlboro, Massachusetts, USA, Concord maintains offices around the globe and can be found on the web at www.concord.com.
Concord Communications, Inc., the Concord logo, eHealth, and Business Service Console are trademarks of Concord Communications, Inc. All other trademarks are the property of their respective owners.
Forward-looking statements made in this press release are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Readers are cautioned that all forward-looking statements involve risks and uncertainties, and actual results could differ materially from the forward-looking statements contained herein. Risks and uncertainties include, without limitation, risks detailed in the Company's filings with the Securities and Exchange Commission, including but not limited to, the Company's annual report on Form 10-K and quarterly reports on Form 10-Q. Any forward-looking statements should be considered in light of all these factors. The information contained in this press release is applicable only today and should thereafter be considered historical and will no longer constitute the Company's current expectations. The Company undertakes no obligation to update information contained in this press release.
--30--JS/bo*
CONTACT: Concord Communications Eric Snow, 508-486-4508 esnow@concord.com or Greenough Communications Lesley Ogrodnick, 617-275-6510 logrodnick@greenoughcom.com
KEYWORD: MASSACHUSETTS INDUSTRY KEYWORD: HARDWARE TELECOMMUNICATIONS SOFTWARE NETWORKING PRODUCT SOURCE: Concord Communications
Copyright Business Wire 2005
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