Agilent Technologies Receives Frost & Sullivan Customer Service Leader

    Business Editors/High-Tech Writers

    PALO ALTO, Calif.--(BUSINESS WIRE)--March 2, 2005--

    Award Recognizes Agilent's Innovation with CertiPrime, Agilent
    Advantage Assurance, and Trade-up, Trade-in and Sell-off Programs

    Agilent Technologies Inc. (NYSE:A) today announced it has received the Frost & Sullivan Customer Service Leadership Award for used test and measurement equipment. The award recognizes Agilent's continued commitment to innovation with their CertiPrime, Agilent Advantage Assurance, and Trade-up, Trade-in and Sell-off programs. CertiPrime represents a new category of used equipment where units are fully remanufactured rather than simply reconditioned. The Agilent Advantage Assurance program guarantees the performance and quality of Agilent equipment sold by other companies. Both buyer protection programs, launched in 2004, were implemented to inspire customer confidence and reduce the risk associated with purchasing used test equipment.
    "By creating multiple innovative and successful programs, Agilent has redefined the used test equipment market," said Muthu Kumar, Frost & Sullivan research analyst. "Agilent has shown tremendous responsiveness to customer needs and demonstrated their flexibility in tailoring their product offerings to suit customer needs."
    "We are excited that Frost & Sullivan recognized Agilent's leadership in satisfying customer needs in the secondary equipment marketplace," said Lynne Camp, vice president and general manager of Agilent's Remarketing Solutions Division. "When we learned how profoundly dissatisfied our customers were with the products and services available in the secondary market, we developed a comprehensive and innovative approach to help them buy and dispose of used test equipment. We're pleased that our offerings truly meet customer needs."
    Agilent CertiPrime offers customers who buy used Agilent equipment directly from Agilent the same guarantee as buying new equipment. Agilent CertiPrime products, typically priced 20 to 50 percent less than new equipment, are fully remanufactured by Agilent and have the same production-quality calibration as new units. In addition, customers of Agilent CertiPrime products receive a same-as-new warranty, support and return policy, and the latest compatible software and firmware updates. More information about CertiPrime is available at www.agilent.com/find/used.
    The Agilent Advantage Assurance program helps customers buy Agilent-brand used instruments from any Agilent authorized reseller. Agilent is the only original equipment manufacturer that assures the performance and quality of Agilent equipment sold by others. These instruments are inspected and calibrated by Agilent and come with a one- or two-year repair agreement, depending on where the equipment is purchased. More information about Agilent Advantage Assurance is available at www.agilent.com/find/assured.
    Agilent also offers the Trade-up, Trade-in and Sell-off program that helps maximize the value of a customer's existing test equipment. This program allows customers to trade under-used or excess equipment for new or CertiPrime products from Agilent. Customers can also convert their equipment into credit toward services, or cash. More information about the Trade-up, Trade-in and Sell-off program is available at www.agilent.com/find/trade.
    To choose the recipient of this award, Frost & Sullivan tracked all industry participants and monitored their customer service methods on an ongoing basis. The award recipient is selected based on extensive research collected from key market participants, secondary and technology sources and customer interviews.

    About Agilent Technologies

    Agilent Technologies Inc. (NYSE:A) is a global technology leader in communications, electronics, life sciences and chemical analysis. The company's 28,000 employees serve customers in more than 110 countries. Agilent had net revenue of $7.2 billion in fiscal year 2004. Information about Agilent is available on the Web at www.agilent.com.

    NOTE TO EDITORS: Further technology, corporate citizenship and executive news is available on the Agilent news site at www.agilent.com/go/news.

--30--MER/sf*

CONTACT: Agilent Janet Smith, 970-679-5397 janet_smith@agilent.com or Weber Shandwick (for Agilent) Annie Lennon, 503-552-3747 alennon@webershandwick.com

KEYWORD: CALIFORNIA INDUSTRY KEYWORD: HARDWARE TELECOMMUNICATIONS SOFTWARE PRODUCT SOURCE: Agilent Technologies Inc.

Copyright Business Wire 2005