Ameren Elevates Customer Service by Implementing Virtual Hold Virtual Queuing Solution

Virtual Hold Technology®, LLC (VHT), the leading provider of virtual queuing solutions, today announced that the Ameren Corporation (NYSE:AEE) has implemented the Virtual Hold™ solution at their contact centers in Missouri and Illinois. Headquartered in St. Louis, Ameren provides energy services to more than 3 million customers in Missouri and Illinois. Approximately 93 percent of the 100-year-old company's $3.5 billion in revenue flows from electric sales. Other sales come from a natural gas business serving more than 500,000 customers and from non-regulated businesses, including energy trading, generation development, fuels management and services and energy marketing. "This feature is yet another example of Ameren’s commitment to providing our customers with performance-leading service,” said Richard Mark, senior vice-president of Missouri Energy Delivery. "Virtual Hold allows a caller to resume normal activities while waiting to speak with an Ameren customer service representative.” Virtual Hold uses patented virtual queuing technology that maintains a caller’s place in queue, allowing customers to hang up the phone while they wait. Mark Williams, President of Virtual Hold Technology says, "As a customer, when you choose to receive a Virtual Hold callback rather than wait on hold, you no longer feel tied down. You can go about your life and know that you will receive a callback when it’s your turn to speak to an agent.” About Virtual Hold Technology Virtual Hold is the leading provider of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, Virtual Hold’s patented award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy utility, insurance, telecommunications, cable, wireless and retail corporations such as Wells Fargo, Dominion, T-Mobile, Amerigroup, BellSouth, Time Warner Cable, Ticketmaster and Avon. To learn how Virtual Hold’s virtual queuing solutions can help you increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com.