IKON Highlights Document Efficiency Insight, Solutions and Services at

IKON Highlights Document Efficiency Insight, Solutions and Services at AIIM/On Demand 2005; IKON ''Document Masters'' Booth Showcases Company's Leadership in Document Management

    Business Editors/High-Tech Writers
    AIIM ON DEMAND 2005
    Booth #101

    MALVERN, Pa.--(BUSINESS WIRE)--May 12, 2005--IKON Office Solutions (NYSE:IKN), the world's largest independent channel for document management systems and services, will present document efficiency insight, solutions and services at the AIIM/On Demand Conference and Exposition from May 17, 2005 to May 19, 2005 at the Pennsylvania Convention Center in Philadelphia.

    IKON's "Document Masters" booth, number 101, will be organized around three themes:

--	Insight: IKON document efficiency experts will provide insight into attendees' document management costs and potential projected savings, based on the IKON Document Efficiency Analyzer(SM), IKON's web-based predictive modeling tool.
--	Solutions: Attendees can experience a number of document workflow solutions, including best-in-class software and the IKON CPP(TM) 500 color print system, powered by the IKON PowerPro(TM) 500 print server, developed in conjunction with Creo, Inc.
--	Services: IKON will also feature an overview of its on-site managed services capabilities. IKON will feature key differentiators, including IKON Service Excellence(SM), IKON's proprietary methodology that guides managed services engagements, and the IKON TRAC Solution(SM), an online system that measures performance to service level agreements in real time.

    "Today's businesses are looking for more than just hardware or software--they want a partner to assess their needs, and then design and implement an integrated solution comprised of best-in-class hardware, software and services," said Cathy L. Lewis, senior vice president of marketing, IKON Office Solutions. "IKON is uniquely positioned to address those needs, and we've organized our presence at On Demand around the key areas of document management insight, solutions and services."

    In addition to IKON's booth presence, company executives will also share document efficiency insights in a number of panel sessions during the show:

    -- Cathy L. Lewis, senior vice president of marketing, "The
    Universal Copier/Printer Emerges as a Major New Office
    Technology" (May 17, 11:30 a.m. to 12:30 p.m. EDT; room 111 B)

    -- Terrie Campbell, vice president of managed services
    operations, "The Benefits of Document Process Outsourcing"
    (May 18, 3:00 p.m. to 4:00 p.m., room 114)

    -- William M. Blake, national director of consulting services,
    "Print Output Assessments: Uncovering Latent Value in Customer
    Document Operations" (May 18, 4:15 p.m. to 5:15 p.m. EDT; room
    112 A/B)

    -- Gregg Groenemann, director of marketing, enterprise services,
    and IKON customer Barbara Snyder, vice president of human
    resources, Atlantic American Corp., "Document Process
    Outsourcing: Best Practices and Case Studies" (May 19, 11:30
    a.m. to 2:00 p.m. EDT; room 113 A)

    For additional information on IKON's presence at AIIM/On Demand, please visit: http://www.ikon.com/about/document_efficiency/ondemand.asp.

    About IKON

    IKON Office Solutions Inc. (www.ikon.com), the world's largest independent channel for copier, printer and MFP technologies, delivers integrated document management solutions and systems, enabling customers worldwide to improve document workflow and increase efficiency. IKON integrates best-in-class systems from leading manufacturers, such as Canon, Ricoh, Konica Minolta, EFI and HP, and document management software from companies like Captaris, EMC (Documentum), Kofax and others, to deliver tailored, high-value solutions implemented and supported by its global services organization--IKON Enterprise Services. IKON represents one of the industry's broadest portfolios of document management services, including professional services, on-site managed services, legal document services, customized workflow solutions, and comprehensive support through its service force of approximately 16,000 employees, including its team of about 7,000 customer service technicians and support resources worldwide. With Fiscal 2004 revenues of $4.65 billion, IKON has approximately 500 locations throughout North America and Western Europe.

    GIKN

--30--RB/ph*

CONTACT: IKON Office Solutions Media Contacts: Russ Mast, 610-408-7220 (office) 215-872-1836 (cell) rmast@ikon.com or Brodeur for IKON Elizabeth Dumm, 617-585-2782 edumm@brodeur.com

KEYWORD: PENNSYLVANIA TRACK INDUSTRY KEYWORD: HARDWARE COMPUTERS/ELECTRONICS SOFTWARE TRADESHOW PRODUCT SOURCE: IKON Office Solutions

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