Quantum's World-Class Customer Service and Support Program Receives Two Distinguished Industry Awards

SAN JOSE, Calif., April 13 /PRNewswire-FirstCall/ -- Quantum Corp. , a global leader in storage, today announced it has received two distinguished awards for achieving excellence across all key aspects of the customer experience through its service and support programs. For the second year in a row, Quantum has won a NorthFace ScoreBoard(SM) Award for exemplary customer service from Omega Management Group Corp. Quantum also has been honored as the winner of a Service & Support Professionals Association (SSPA) 2006 STAR Award for Best Practices. These significant awards highlight Quantum's world-class service and support practices as a key strategic differentiator among storage vendors.

In each case, Quantum was the only storage-focused company to earn these distinctions, demonstrating the company's approach to delivering outstanding service and support that focuses on the overall customer experience from product purchase through product life. Other well-known multiple-year winners of the Omega NorthFace ScoreBoard Award include Boston Scientific, GE Healthcare and Sony Electronics. Additional SSPA 2006 STAR Award winners include industry leaders such as Cisco, HP Services and Symantec.

These awards validate Quantum's dedication to rigorously enhance the customer experience by employing best-in-class practices and creating value-added services. Quantum offers a complete suite of StorageCare(TM) services, including warranty and service upgrades, installation and integration services, and proactive remote support through StorageCare Guardian.

"We are honored to be recognized by the Omega Management Group and the Service & Support Professionals Association for our high level of customer satisfaction and for our best-in-class service and support practices," said Todd Kreter, vice president, worldwide customer services for Quantum. "These important awards demonstrate our commitment to provide a superior customer experience -- from our leading backup, recovery and archive product portfolio to our sales engagement, delivery and service capabilities."

Omega NorthFace ScoreBoard Award

A 2005 Omega NorthFace ScoreBoard Award was presented to Quantum for achieving excellence in customer satisfaction in the areas of sales process, delivery process, field service, technical support, account management and training. The judging process included the review and evaluation of customer surveys taken throughout the calendar year, which were statistically representative of the total customer base.

For Quantum, these surveys included feedback from customers who purchased tape automation and disk-based backup systems within the previous 90 days. Among the key results, Quantum scored very highly on loyalty questions with these new customers. When asked how likely they were to recommend Quantum to a colleague, 93 percent answered either "definitely" or "likely" and when asked how likely they were to purchase from Quantum in the future, 92 percent responded either "definitely" or "likely."

"The NorthFace ScoreBoard Awards recognize organizations like Quantum who not only offer exemplary customer service but also center their existence on a deep commitment to exceeding customer expectations," said Anthony Santilli, chief customer officer of Omega Management Group Corp. "We congratulate Quantum on once again achieving this accomplishment and for its ongoing engagement to building long-term customer loyalty."

SSPA 2006 STAR Award for Best Practices

Earlier this week at the SSPA Conference in San Diego, Quantum was honored as the winner of the 2006 STAR Award for Best Practices in Outsourcing. This award recognizes companies for demonstrating outsourcing service and support practices that bring the most benefit to customers and shareholders.

"The SSPA STAR Award for Best Practices recognizes Quantum for its exemplary work in developing innovative business processes and delivering solid results in the area of outsourcing," said Bill Rose, founder and executive director of SSPA. "Quantum should be particularly proud of this distinction as the company was selected for this award by a committee of its peers."

In competing for this award, Quantum successfully demonstrated how its global service and support program leverages a blended model of Quantum resources and service partners. Consistency and effectiveness of this blended strategy are based on satisfaction rating goals and ensuring sourcing practices remain focused and aligned with Quantum's business objectives. Nominations were judged by a panel of service industry experts, and Quantum's worldwide service programs, knowledge-base tools, processes and performance metrics were all considered.

About Quantum

Quantum Corp., a global leader in storage, delivers highly reliable backup, recovery and archive solutions that meet demanding requirements for data integrity and availability with superior price/performance and comprehensive service and support. Quantum offers customers of all sizes an unparalleled range of solutions, from leading tape drive and media technologies, autoloaders and libraries to disk-based backup systems. Quantum is the world's largest volume supplier of both tape drives and tape automation and has pioneered the development of disk-based systems optimized for backup and recovery. Quantum Corp., 1650 Technology Drive, Suite 700, San Jose, CA 95110, 408-944-4000, http://www.quantum.com/ .

NOTE: Quantum, the Quantum logo, DLT and DLTtape are registered trademarks of Quantum Corporation. StorageCare is a trademark of Quantum Corporation. All other trademarks are the property of their respective owners.

"Safe Harbor" Statement under the U.S. Private Securities Litigation Reform Act of 1995: This press release contains "forward-looking" statements within the meaning of the Private Securities Litigation Reform Act of 1995. Specifically, without limitation, statements relating to 1) customer demand for and Quantum's future sales of such tape drives and media; and 2) future performance in industry-based competition, are forward-looking statements within the meaning of the Safe Harbor. These statements are based on management's current expectations and are subject to certain risks and uncertainties. As a result, actual results may differ materially from the forward-looking statements contained herein. Factors that could cause actual results to differ materially from those described herein include, but are not limited to, operational difficulties, unforeseen technical limitations, unexpected material deviation in product operation, the ability of competitors to introduce new solutions that compete more successfully with our solutions and unanticipated changes in customers' needs or requirements. More detailed information about these risk factors, and additional risk factors, are set forth in Quantum's periodic filings with the Securities and Exchange Commission, including, but not limited to, those risks and uncertainties listed in the section entitled "Management's Discussion and Analysis of Financial Condition and Results of Operations -- Risk Factors," on pages 44 to 54 in our Quarterly Report on Form 10-Q filed with the SEC on February 2, 2006 and on pages 32 to 42 in Quantum's Annual Report on Form 10-K filed with the Securities and Exchange Commission on June 8, 2005; and those described in any subsequently filed reports. Such reports contain and identify important factors that could cause actual events and results to differ materially from those contained in our projections or forward-looking statement. Quantum expressly disclaims any obligation to update or alter its forward-looking statements, whether as a result of new information, future events or otherwise.