USRobotics Customer Support Offers Access Via Skype

"Support through Skype gives our customers one more way to get intouch with our technical support agents. Customer and technicalsupport is now offered via the phone, through email, and now viaSkype," says Mary Galbavy, Director of Customer Support. "We areconstantly looking for ways to improve our customers' experience andthis is another way we've found to do that within our supportorganization. The satisfaction of our customers is key to our servicedelivery choices."

The ability to place a Skype call to USRobotics technical supporteliminates the charges typically associated with such a call inEurope. Placing a call to USRobotics technical support via theintegrated Skype calling button on USRobotics' Support Web site isfree and can be used by anyone using the Skype software. This methodof access allows our customers to contact us directly via theircomputers while leaving their landline telephone available for use.

USRobotics' Call Centers now allow Skype calls to be directed intothe call queue for handling by the first available agent. Usersexperience the same support from the same technicians they wouldreceive using a standard telephone.

"Setting up the infrastructure to accept Skype calls has been easyfor us," says Galbavy. "It not only allows us to talk to our customersvia this growing method of communication, but it cuts down on thecosts associated with incoming support calls, and increases ouroverall customer satisfaction."

About USRobotics

USRobotics is a Platinum Equity company. For three decades, thecompany has been a leader in Internet access and networking, helpingmillions of people connect to the Internet with powerful, innovativeproducts. The company is rapidly expanding its category leadership bytransforming the latest technologies into reliable and easy-to-usehigh performance products, including high-speed, broadband modems;wired and wireless networking solutions; and Internet securitydevices; for the growing home, home office, and small- to medium-sizedbusiness markets. The company is dedicated to keeping people connectedworldwide - to information, entertainment, and each other. USRoboticsis privately held and headquartered in the Chicago area with its EMEAheadquarters base in the UK. For further information, please visit theWeb site at www.usr.com.