Witness Systems to Present at Call Center Demo & Conference

    Business Editors/High-Tech Writers
    Call Center Demo & Conference Orlando 2005

    ATLANTA--(BUSINESS WIRE)--May 4, 2005--

    - Company consultants to share insight and perspective on the workforce management and quality monitoring anchor segments of the broader workforce optimization market -

    Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that its market consultants, Bill Durr and Oscar Alban, will present at next week's Call Center Demo & Conference, taking place May 10-12 at the Hyatt Regency Grand Cypress in Orlando, Florida.
    In addition, the company will exhibit at the event on Pedestals B7 and D12, where it will demonstrate its market-leading workforce optimization solution, which features quality monitoring/call recording, workforce management, performance management and actionable learning.
    On the conference track, Durr, Witness Systems' principal solutions consultant, will speak on the panel entitled "Workforce Management Smack Down" that takes place Wednesday, May 11 at 2:45 p.m. ET. The session will address timely workforce management trends and issues, highlight solutions on the market, and detail how best to integrate and leverage the technology in today's contact centers for maximum value.
    Alban, the company's principal global market consultant, will participate in the "Monitoring and Training Challenge Match" panel that follows at 4:15 p.m. ET. The session will focus on the efficient use of quality monitoring and e-learning in the contact center, as well as take a look at the solutions that are helping evolve service quality, processes and training to create world-class customer experiences and support organizational objectives and revenue goals.

    About Witness Systems

    Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's solutions - which play a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - also are deployed in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP Telephony recording solutions, as well as workforce management, actionable learning and performance management applications. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com.

    Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's annual report on Form 10-K for the year ending December 31, 2004, and any other reports filed from time to time with the Securities and Exchange Commission.

    Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.

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CONTACT: Witness Systems Candace Flynn, 770-754-1878 cflynn@witness.com

KEYWORD: GEORGIA FLORIDA TRACK INDUSTRY KEYWORD: SOFTWARE TRADESHOW SOURCE: Witness Systems

Copyright Business Wire 2005