Pentagroup Adds New Analytics Capability to Improve Collections

Pentagroup Financial, LLC, a nationally recognized leader in accounts receivable management announced today it has made a significant enhancement to its collection platform which will improve collections performance for its clients. The company has adopted Call Manager, a First Data LIFTSM analytic solution, which is powered by Intelligent Results and hosted by First Data. Widely known within the industry as an innovator, Pentagroup’s technologically superior collection platform assists creditors in achieving higher profitability and improving cash flow by utilizing deep industry expertise, next-generation intuitive technology and a performance-driven collections team. The addition of Call Manager is expected to provide an incremental lift to Pentagroup’s sophisticated data warehouse and account inventory management system (AIM). "Call Manager will provide valuable insights for our business which will directly improve cash flow for our clients,” said Ron Rovall, president of Pentagroup. "We’ve invested in strategic tools to assist with portfolio strategies and have done quite a bit of in-house development to support analytics. Call Manager is the tool that allows us to make better-informed tactical decisions as we work each portfolio and the accounts age. Pentagroup’s clients will benefit from improved liquidation results across entire portfolios. With Call Manager, we can benefit from insights contained in text from collector notes to improve the use of our data warehouse and drive our action plan at the account level.” Pentagroup will deploy LIFT in a hosted environment, which will enable the company to capture a time-to-market advantage. First Data Solutions, the data analytics services business unit of First Data, will host the service. "Pentagroup is a leader in their field and exactly the type of company for whom we designed these analytics,” said Kelly Pennock, president and CEO of Intelligent Results. "In an industry that is rapidly moving towards greater use of technology to streamline the collections process, the leading agencies will be those who avail themselves of every possible competitive advantage technology provides.” "We are thrilled that a company the caliber of Pentagroup would be the first adopter of Call Manager,” said Mike Geppert, president of First Data Solutions. "Their acceptance of the technology is evidence of the competitive advantage this type of product can provide to the receivables management industry.” About Pentagroup Financial, LLC Pentagroup Financial, LLC, headquartered in Houston, Texas, is a nationally recognized leader in accounts receivable management. A leading innovator, Pentagroup assists creditors in achieving higher profitability and improving cash flow by utilizing its highly respected management expertise, next-generation intuitive technology and performance-driven collections team. Founded in 2002, the privately-held company is owner managed and has experienced rapid growth. For more information, call (832) 615-2100 or visit www.pentagroup.us. About Intelligent Results Intelligent Results customers are able to manage their business more dynamically with a new standard in customer analytics and decision management software. The Intelligent Results analytics platform allows companies to better understand and predict customer behavior, then quickly plan and implement targeted strategies—resulting in an improved customer experience, more effective resource allocation and increased profitability. Intelligent Results solutions are available through custom analytics engagements, as a software platform, or hosted and delivered as a service. For more information, visit www.intelligentresults.com. About First Data First Data Corp. (NYSE: FDC) is a leading provider of electronic commerce and payment solutions for businesses worldwide. Serving over 5 million merchant locations, 1,900 card issuers and their customers, First Data powers the global economy by making it easy, fast and secure for people and businesses around the world to buy goods and services using virtually any form of payment. The company's portfolio of services and solutions includes merchant transaction processing services; credit, debit, private-label, gift, payroll and other prepaid card offerings; fraud protection and authentication solutions; receivables management solutions; electronic check acceptance services through TeleCheck; as well as Internet commerce and mobile payment solutions. The company's STAR Network offers PIN-secured debit acceptance at 2 million ATM and retail locations. For more information, visit www.firstdata.com.