Siebel CRM Solutions Win Two Industry Awards; Siebel Systems Named Win

    Business Editors/High-Tech Editors

    SAN MATEO, Calif.--(BUSINESS WIRE)--May 5, 2005--Siebel Systems, Inc. (Nasdaq:SEBL), the leading provider of customer-facing solutions, today announced that CRM Magazine has named the company the winning vendor in the Agent-Facing Universal Desktop category of the publication's 2005 Service Leader Awards. In addition, Siebel 7.7 and Siebel CRM OnDemand Release 6 were recently selected by ISM, a provider of strategic advice for CRM and the Real-Time Enterprise companies, for its Top 15 Software Awards in the Enterprise and Small and Medium Business (SMB) categories, respectively.
    "These industry leadership awards are a testament to our customers' success in deploying 3.2 million live users to date," said David Schmaier, Executive Vice President, Siebel Systems. "Our market-leading customer-facing solutions empower organizations of all sizes to maximize the value of every customer interaction; deliver exceptional customer experiences; and achieve higher levels of effectiveness, performance, and business results."
    The CRM Magazine Service Leader Awards recognize "the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before," according to CRM Magazine. Siebel Systems was recognized for its high scores in company direction and depth of functionality, according to analysts polled in the publication's survey. More information about the awards is available in the April issue of CRM Magazine.
    ISM tested the products at the ISM Software Lab at its Bethesda, MD, headquarters, and rated each one according to 211 selection criteria including 109 business functions, 49 technical features, 36 implementation capabilities, and 17 user support features. The Top 15 selections are featured in ISM's 13th edition of The Guide to CRM Automation and in a Top 15 CD available at www.ismguide.com.

    About Siebel CRM Solutions

    Siebel CRM applications provide the most comprehensive solutions that allow organizations to manage, synchronize, and coordinate customer interactions across all channels. Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month.

    About Siebel Systems

    Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel Systems' multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.

    For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center & Service - http://www.siebel.com/call-center; Sales Force Automation - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services.

    Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

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CONTACT: Siebel Systems, Inc. Cecilia Denny, 650-477-5861 cecilia.denny@siebel.com

KEYWORD: CALIFORNIA INDUSTRY KEYWORD: HARDWARE ADVERTISING/MARKETING SOFTWARE INTERNET E-COMMERCE PRODUCT SOURCE: Siebel Systems, Inc.

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