Technogym USA Selects Siebel CRM OnDemand Over Salesforce.com to Impro

    Business Editors/High-Tech Editors

    SAN MATEO, Calif.--(BUSINESS WIRE)--May 5, 2005--Siebel Systems, Inc. (NASDAQ:SEBL), the leading provider of customer-facing solutions, today announced that Technogym USA, a leading provider of fitness equipment and solutions for health clubs and wellness providers, chose Siebel CRM OnDemand over Salesforce.com for its hosted CRM solution. Siebel CRM OnDemand allows Technogym to better manage its marketing campaigns, lead routing, sales forecasting, pipeline visibility, and opportunity management.
    Technogym USA is the second-largest supplier of commercial fitness equipment in the world with products used in more than 25,000 fitness centers and 18,000 homes worldwide. "As a global company, we needed a solution that we could deploy quickly and easily, without a huge, risky investment in customization," said Frank Arant, Business Development Manager, Technogym USA. "We chose Siebel CRM OnDemand for its real-time analytics and dashboards. And, with its intuitive customization capabilities, any extra configuration was quick and easy. We now have dramatically improved forecasting and opportunity management capability and higher user adoption."
    Key to Technogym's decision was Siebel CRM OnDemand's deep reporting and analytics capabilities. With these features, the company's sales managers were able to upgrade from forecasting with spreadsheets to getting real-time information for better visibility throughout the company. This includes the ability to access reports and analytics that provide an immediate status on the sales pipeline. Technogym sales representatives now only have to enter a small amount of relevant data to effectively track their deals and populate management dashboards and analytics. In turn, this reduction of administrative requirements increases the time available for selling.
    Siebel CRM OnDemand's intuitive configuration tools enable fast and convenient customization capabilities. Any new configuration requirements can be handled quickly, providing Technogym's sales representatives with the ease of use they require. In the future, the company plans to incorporate Siebel CRM OnDemand's service capabilities and use the hosted solution to support its product catalog.

    About Siebel CRM OnDemand

    Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.

    About Siebel Systems

    Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.

    For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center & Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services.

    Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

    Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

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CONTACT: Siebel Systems, Inc. Stacey Burbach, 480-377-3725 stacey.burbach@siebel.com

KEYWORD: CALIFORNIA INDUSTRY KEYWORD: HARDWARE ADVERTISING/MARKETING SPORTS MEDICAL SOFTWARE PRODUCT SOURCE: Siebel Systems, Inc.

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