Corporate Execs Say Supply Chains a Strategic Key to Their Business Fu

    Business Editors

    CHICAGO--(BUSINESS WIRE)--April 28, 2005--An increasing number of senior corporate leaders surveyed in Europe and the United States recognize the success of their businesses is tied very closely to the effective management of their supply chains, a new poll shows.
    Moreover, a remarkable 80% of the executives surveyed say that China will be playing an important role in their company's growth objectives within the next three years, even though few think their supply chains in China are effective right now.
    When asked to rate the effectiveness of their supply chains around the world, 66% of the business leaders rated highly their infrastructures in North America and 47% did so for Western Europe. Only 16% were comfortable extending a high effectiveness rating to their supply chain in China.
    Most of the executives say they are still trying to handle at least some of their supply chain challenges in-house, despite the fact nearly all admitted their companies are not completely prepared to cope with unexpected disruptions. And to make matters even more interesting, most say their CEO's are paying close attention.
    The leaders discussed those and other business issues in a survey conducted by Harris Interactive(R) for UPS. More than half of the respondents were vice president or higher-level executives who are attending a special symposium here this week known as Longitudes '05, or who attended two similar conferences last year in New York City or Paris.
    Overwhelmingly, by a margin of 79% to 21%, the business leaders agreed that effective management of their supply chains would have "a large impact" on the ability of their companies to achieve their strategic objectives in the future. And fully 70% of those surveyed agreed their CEO now views supply chain management as either "very" or "extremely" important.
    "Growth-oriented business leaders obviously get it," said UPS Chairman and CEO Mike Eskew. "They understand what's at stake. Most of them see China as being very important to their company's growth. The need now is to do a better job of coordinating the flow of goods, information and funds."
    A large number of the executives surveyed, 37%, said their most important supply chain objective was to stimulate sales and increase market share. And by the same percentage, the respondents agreed that better collaboration with suppliers and partners was the single biggest challenge to the effective management of their company's supply chain. Many also admitted their companies are only "somewhat prepared" or "not very prepared" to handle a disruption like a terrorist attack or natural catastrophe.
    Despite acknowledgment of these issues and problems, 66% of the executives said their companies were still mainly trying to manage their supply chains in-house. And 33% added their companies suffered from "unclear lines of authority" for supply chain management.
    "The most commonly cited problem in effective supply chain management is forecasting, which is largely a technology issue," observed Eskew. "And overwhelmingly, these executives understand that collaboration between customers, vendors and suppliers is key, and that's also a technology issue. Technology can solve these problems when it's backed by a trusted partner with the necessary intellectual capital and experience."
    A supply chain refers to the broad systems maintained by a company to procure materials and finance, distribute and sell products to customers and then handle returns, repairs and recycling. The growth of Internet commerce and the elimination of trade barriers have expanded marketing opportunities around the world for most companies, while at the same time extending production facilities - and the complexity of the supply chain -- into countries that may be thousands of miles away from the final market.
    The Longitudes conferences are designed to stimulate dialogue about the future of global trade, including its human and cultural aspects, as well as the supply chains and technologies that shape commerce. The symposia are co-sponsored by Harvard Business School Publishing and UPS (NYSE:UPS). The Longitudes '05 conference now underway here includes among its participants former President Jimmy Carter; Thomas Friedman of The New York Times; former U.S. Trade Representative Carla Hills; Edward Mueller, CEO of Williams-Sonoma Inc.; Brad Anderson, CEO and vice chairman of Best Buy, and Rebecca Matthias, president and COO of Mothers Work.
    More than 60% of the Longitudes attendees surveyed work for companies with revenues of $1 billion or more and 55% identified themselves as vice presidents or higher. Most of the respondents said their companies had begun expanding beyond the U.S. and estimated that an average 43.6% of their revenue already flowed from non-U.S. operations.
    UPS is the world's largest package delivery company and a global leader in supply chain services, offering an extensive range of options for synchronizing the movement of goods, information and funds. Headquartered in Atlanta, Ga., UPS serves more than 200 countries and territories worldwide. UPS's stock trades on the New York Stock Exchange (UPS) and the company can be found on the Web at UPS.com.

    About Harris Interactive(R)

    Harris Interactive Inc. (www.harrisinteractive.com), the 15th largest and fastest-growing market research firm in the world, is a Rochester, N.Y.-based global research company that blends premier strategic consulting with innovative and efficient methods of investigation, analysis and application. Known for The Harris Poll(R) and for pioneering Internet-based research methods, Harris Interactive conducts proprietary and public research to help its clients achieve clear, material and enduring results.
    Harris Interactive combines its intellectual capital, databases and technology to advance market leadership through U.S. offices and wholly owned subsidiaries: London-based HI Europe (www.hieurope.com), Paris-based Novatris (www.novatris.com), Tokyo-based Harris Interactive Japan, through newly acquired WirthlinWorldwide, a Reston, Virginia-based research and consultancy firm ranked 25th largest in the world, and through an independent global network of affiliate market research companies. EOE M/F/D/V

    Methodology

    Harris Interactive(R) conducted the online survey on behalf of UPS between April 8 and 15, 2005, among 70 high-level business executives who are attending Longitudes '05 in Chicago, or who attended two similar conferences last year in New York City or Paris. Data were not weighted and are only representative of those business executives surveyed.
    Though this online sample was not a probability sample, in theory, with probability samples of this size, Harris Interactive estimates with 95 percent certainty that the results have a sampling error of plus or minus 12 percentage points.

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KEYWORD: ILLINOIS GEORGIA INDUSTRY KEYWORD: ADVERTISING/MARKETING CONSUMER/HOUSEHOLD AUTOMOTIVE AIRLINES TRANSPORTATION SOURCE: UPS

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